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Refund Policy

Refunds:

If you are unhappy in anyway with your goods ordered online you may send them back for a full refund please email us hello@driftwoodlifestyle.co.uk to arrange.

The goods must be returned to us in a re-sellable condition unworn, undamaged, unmarked, odour free and with the original labels attached and in pristine condition and each garment in its original packaging within 30 days of receipt to request a full refund.

When trying on a garment please make sure you do not remove any tags nor wash before trying on and that you are not wearing make-up which may in any way result in the above list of damages.

We are unable to refund any garment which is damaged as above or shows signs of wear.

Some of our products are non-returnable due to Hygiene reasons including – Underwear, Swimwear, Hosiery, Pierced Earrings.

Upon receiving the goods returned in satisfactory re-saleable condition we will issue the refund within 3 working days of receipt (Monday/Saturday), and you will see the credit on your card after 3 or 4 working days.

Although we issue the credit straight away it takes this length of time to work its way through the banking system.

A refund will show on your card under our company name: Driftwood Lifestyle Ltd

Please ensure that you wrap the package securely,For your own protection, we recommend that you send your package by a signed Delivery service please note Royal Mail recorded delivery only insures the goods up to £39.

We cannot be held responsible for packages lost or damaged in the post.

Except where the goods you return are faulty or damaged, the cost of returning the goods to us is your responsibility. All initial postage and packaging costs will be retained by the seller.

This does not affect your statutory rights as a consumer.

Our Returns Policy is provided on the rear your purchase invoice that came with your package and it is also provided on the side of your postage label it is in very small writing.

Complaints Procedure.

All queries should be emailed to hello@driftwoodlifestyle.co.uk and we'll do our best to get back to you within 2 hours. If we need to investigate your query further we will advise you if there will be any delay.